Questions & Answers
Yes, with a CamperBoys booking, only 50% of the rental price plus the service fee is due as a prepayment. The remaining 50% can be paid either on arrival (via EC or credit card) or in advance by bank transfer.
If you cancel on time, the entire prepayment will be refunded.
Quite simple: most of you prefer to start your holiday in the morning and come back in the evening. So that you don’t have to book two more days (pick up in the afternoon before the start of your trip and return in the morning after your return), we have adapted our offer to your travel behaviour.
Up to 60 days before the start of the rental period you can cancel free of charge and get the full amount refunded. For cancellations made less than 60 days before the start of the trip, we have a graduated rate, which can be found in our terms and conditions.
On request and for an extra charge, the vans can be picked up and returned before 8 am or after 6 pm.
Yes, you can park your vehicle for a little extra cost for the entire duration of your trip.
A deposit of 750€ must be paid by bank transfer or by credit card to CamperBoys for each rental. Alternatively you can transfer the money up to 5 working days before the rental to the CamperBoys account.
Yes, some of our VW buses are specially reserved for dog owners. Please choose the “dog camper” option when booking if you want to take a dog with you. In addition, we expect the vehicle to be cleaned at the end of the trip – in this case no additional costs will be incurred.
Of course, the fuel will be taken over by the tenants. The car will be left with a full tank of fuel and should be returned like that at the end of your journey. Otherwise you will have to pay a small fee.
In the event of a breakdown or malfunction of your vehicle, please contact the Volkswagen hotline immediately. The Volkswagen Mobility Guarantee is valid throughout Western Europe and in more and more Eastern European countries:
Within Germany: 0800-8655792436
Outside Germany: 0049-53612759999
Should this service not be able to help you, the Europe-wide breakdown cover letter will take effect. Please contact the appropriate insurance company. In the event of an accident, you must also inform the local police. In any case you have to inform the CamperBoys head office immediately of any breakdown, damage or accident. All important telephone numbers of the manufacturer, the insurance company and our head office will be handed over to you when the bus is handed over.
The contract territory in which the vehicle may be driven includes the territory of the European Union as well as Great Britain, Switzerland, Liechtenstein and the territory of the former Yugoslavia. If you have any questions, please contact our customer service on +49 157 589 200 03.
You will receive your camper freshly wiped and clean. If you also bring it back to us like this, there will be no cleaning costs – we are convinced that you can use the money better on your trip.
If you don’t have time for cleaning, we will take care of the cleaning for a one-time fee of 60€. The outside cleaning is included in the service fee and will be taken over by us.
This is only possible if the vehicle has not yet been reserved in the desired period at the time of your renewal request. If you contact us by phone or e-mail, we can discuss this with you.
No, since our buses meet the latest standards, you can travel to any European city at any time.
Yes, at the end of each season we sell most of our vehicles. Just give us a call to discuss details or arrange a viewing.
If you want to put your favorite VW bus through its paces, we recommend that you rent it in advance. If it comes after a purchase, you get the rental costs up to an amount of 500€ refunded.
If you want to book a ferry, please fill in the following length details:
– 6 meters with bicycle rack
– 5 meters without bicycle rack
Please enter “Rental Car” as the license plate number, since the assignment of the corresponding vehicle can change in some cases again.