The CamperBoys service promise.

Vacation is always a special time. We are very happy about your trust and aspire to make sure that your trip runs as smoothly as possible from the planning stage. We not only say this, we also promise it: If you are not 100% satisfied with our service, we will refund the service fee.

Andi & Paul – CamperBoys CEOs

Claim the service promise

Rely on first-class service.

Friendly and quick

You will always be treated politely and courteously at our stations. We make sure that handover and return take place quickly and that you do not have to wait long.

All information at departure

At the handover you get all the information you need for your trip. This includes a thorough, understandable briefing for your camper and all its functions.

Maintained vehicles

Every camper you rent from us is cleaned and maintained inside and out. The equipment and the extras you booked are always in perfect condition.

24/7 reachability

If questions or problems arise during your trip, we are available for you daily and around the clock. Your request will always be processed as quickly as possible.

Not satisfied? Get back your service fee.

Our aspiration is that before, during and after your trip no wishes remain unfulfilled. Should you still not be completely satisfied, we offer you an easy way to reclaim your service fee from us.

Claim our service promise – it’s this simple:

  • At the handover you receive a CamperBoys business card with a QR code and a link to our feedback page.
  • To redeem the service promise, simply scan the code or enter the link into your web browser.
  • Answer a few short questions for us about the service you received and your experience. This helps us improve and respond to your needs more precisely in the future.
  • Based on your answers, an amount for your refund will be calculated automatically. If this amount does not seem high enough for you, you are free to adjust it yourself.
  • Finally, you can choose your preferred method of refund: as a payout, as a voucher for your next trip or as a donation to our CamperBoys forest.

Important note:

Unfortunately, we can not completely rule out technical problems with the camper during the trip, despite the most careful maintenance. We also have no influence on bad weather and other inconveniences. Our service promise therefore refers exclusively to our service performance.